Shipping Policy of ShilaGold

Below you will find the estimated delivery time for all our shipments:

Once an order is placed, we require 1 business day to process the order. During the week, this typically takes one business day, but if you place your order on Friday evening or during the weekend, it may take slightly longer.
After processing, your order will be shipped, and the average delivery time is 5-7 business days.

Shipping Destinations and Estimated Arrival Times

We currently ship to the following locations with the estimated times below:

• Scandinavia: 3 business days for processing, 5-7 business days for delivery.
• Rest of Europe: 3 business days for processing, 7-10 business days for delivery.
• United Kingdom: 3 business days for processing, 8-12 business days for delivery.
• United States: 3 business days for processing, 7-12 business days for delivery.

For locations not listed above, please contact us for a personalized shipping estimate.

Tracking Your Order

To ensure a smooth delivery process, you can track your parcel here. Tracking details will be provided once your order is shipped so you can monitor its progress.

Shipping Costs

We cover the shipping costs for every order. All our products are shipped 100% free of charge, with no minimum order quantity required.

Shipping Damages

We take great care to ensure your items arrive in perfect condition. However, in the unlikely event that your package is damaged during shipping, we will work with you to resolve the issue promptly.

Please note:

• ShilaGold is responsible for damages caused during shipping. If you receive a damaged item, contact us immediately with photos of the package and product, and we will provide a replacement or refund.
• Customers are responsible for providing accurate shipping information. ShilaGold cannot be held liable for lost or delayed shipments due to incorrect addresses.

If you have any questions or concerns about your order, feel free to reach out to our customer service team.